At John Roe Toyota, we take great pride in the fact that our vehicles are reliable and dependable. However sometimes accidents be hard to avoid, no matter how carefully you drive or how advanced the safety technology in your car is. Regardless of who’s to blame, it’s always good to be prepared and know that help is available when you need it.
If you’re involved in an accident…
In the unfortunate circumstance that you are involved in a road traffic accident, you can rely on us to take care of you. Here are a few steps you should take if and when the time comes.
✅ Stay safe – Dial 999 immediately if anyone is injured. Ensure everyone is safe before switching on your hazard warning lights and, if possible, setting up your car’s warning triangles to alert other road users.
✅ Exchange details – However small the incident, it’s important to swap full details with the relevant parties. If anyone is injured, if the road is blocked or if somebody refuses to give insurance details, you must report what has happened to the police.
✅ Describe the accident – Always record as much relevant information as possible, for example by taking photographs.
✅ Contact us – When you have completed all of the above, simply call us and our fully trained experts will advise you on what to do next.
Simply complete the form below and a member of the team will get back to you.
Bodyshop and major repairs
Did you know that you have the right to choose who repairs your vehicle? In fact, by choosing an approved Toyota Centre that uses only genuine parts and materials, you won’t be at risk of compromising your warranty. Your vehicle will be repaired according to the manufacturer’s standards and returned to you in its pre-accident condition.
Our expert Toyota technicians undertake regular manufacturer training to ensure that they are up to speed on the latest techniques and technology. When bodyshop work is needed, the team will take a close look at your vehicle and advise on the repair required, how long it will be off the road and how much this will be. We understand that the aftermath of an accident can be overwhelming, and we are here to make any repair work as stress-free as possible with a price match guarantee and courtesy car if required.
And for cosmetic damage…
We not only carry out major work to your vehicle, but we can also work on minor repairs too. Our SMART (Small, Medium Area Repair Technology) specialists deliver a high quality, quick and cost-effective solution to cosmetic damage that can occur anytime, such as:
- Windscreen and stone chips
- Alloy scuffs
- Exterior scratches
- Bumper damage