Lexus Hull Wins Prestigious Kiwami Award for Excellence in Customer Experience
Lexus Hull is proud to announce that it has been awarded the prestigious 2024 Kiwami Award, recognising the centre for its exceptional level of customer service. This esteemed accolade, presented by Lexus Europe, is a testament to the dealership’s unwavering commitment to delivering unparalleled customer service and exceeding the expectations of its clientele.
This year, just 17 retailers across Europe have been recognised for both their business achievements and an exceptional level of customer service that delivers uniquely Lexus omotenashi hospitality. In essence, this treats every customer with the care and attention to detail that would be extended to a guest in the home, reinforcing the Lexus principle of “making luxury personal”. The Kiwami (“outstanding excellence”) Awards were introduced in 2016 and this year more than 340 official Lexus retailers were eligible for consideration across Europe.
Speaking on the achievement, Oliver McWilliam, the Centre Principal of Lexus Hull, said, “We are incredibly honoured to receive the Kiwami Award. This recognition reflects our team's dedication to creating a truly exceptional experience for every one of our customers. At Lexus Hull, our goal is to not only meet but exceed the expectations of those who choose our brand. This award is a testament to the hard work and passion of our entire team.”
Lexus Hull has long been a beacon of excellence within the Lexus network, consistently receiving high praise from customers for its innovative approach to customer care. The Kiwami Award further solidifies its position as a leading dealership, not only in the UK but across Europe.
John Roe Group Operations Director, Matthew Arliss, said “This is an exceptional award for us to receive and it showcases the team’s passion for delivering exceptional customer service. This award adds to our plethora of achievements for customer experience over the last 20 years and highlights our commitment to omotenashi. We are extremely proud to be the only UK dealer to be recognised for this award for the second time.”
The Kiwami Award celebrates Lexus dealerships that go above and beyond in delivering an extraordinary customer experience. Lexus Hull’s achievement highlights its commitment to excellence and reinforces its reputation as a top destination for luxury vehicle buyers.
For more information about Lexus Hull and its award-winning customer service, please visit www.lexus.co.uk/centres/hull.
About Lexus Hull: Lexus Hull is a premier Lexus dealership offering a range of luxury vehicles, expert maintenance services, and a customer experience that is second to none. The dealership is committed to the principles of Omotenashi, ensuring that every customer feels valued and receives the highest level of service.
